Payment Policy
At Tempo Traveller in Delhi, we believe in transparent pricing and clear booking conditions to ensure a hassle-free experience for our customers.
Advance Payment: A minimum of 10% of the total booking amount must be paid in advance to confirm the booking.
Balance Payment: The remaining amount must be paid before the start of the trip or on the day of pickup.
For Same Day Trips
70% Payment on Pickup Point.
20% Payment on Drop.
For Weekend Trips
70% Payment on Pickup Point
20% Payment on last day when proceed to Delhi.
Above 5 Day Trip Payment Policy
50% Payment on Pickup Point
20% Payment in Mid of Tour.
10% on Last day when proceed to Delhi
Accepted Payment Methods: We accept payments via UPI, bank transfer, cash, or any other methods mutually agreed upon.
If the payment on the credit card / Debit Card / Net Banking is declined / Failed for some reason, for alternate payment instructions you must call us 72 hours prior to the time of departure, else the order is liable to be cancelled without valid reason.
Payment Confirmation: Please keep a copy of your payment receipt or transaction ID for future reference.
Cancellation and Refund Policy
We understand that travel plans may change unexpectedly. Our cancellation policy is designed to be fair for both parties.
Cancellation by Customer:
- If trip is cancelled before 10 days of travel date 100% amount is refunded.
- If trip is cancelled before 7 days of travel date 50% amount is refunded.
- If trip is cancelled before 5 days of travel date amount is non-refundable.
Cancellation by Company:
In rare cases of unavoidable circumstances (vehicle breakdown, natural disasters, etc.), we will provide a full refund or arrange an alternate vehicle/service as per availability.
Refund Process
- Approved refunds will be processed within 7-10 working days to the original payment method.
- Transaction or bank processing charges may be deducted as applicable.
Changes to Booking
- Changes to travel dates, destinations, or vehicle type are subject to availability and may incur additional charges.
- Please inform us in writing at the earliest to accommodate your request.
Contact Us
- For payment queries, cancellations, or booking changes, please reach out to us via email, call or whatsapp.
Terms and Conditions
We reserve the right to change the terms, conditions, and notices under which the Services are offered through the Website, including but not limited to the charges for the Services provided through the Website. The User shall be responsible for regularly reviewing these terms and conditions.
The courts of Delhi shall have the sole and exclusive jurisdiction in respect of any matters arising from the use of the services offered by us or the agreement or arrangement between us and Customer.
General Things You Should Know for Vehicle Rental
- Always disclose the type of travel, such as family Trips, friends trips, student groups, etc.
- Luggage is Always Limited in The Rental vehicles, So Kindly Check This with us in Written and on Phone.
- Always Check with Hotels, they should have easy access by road and should have vehicle parking.
- Luggage Capacity is assumed as 50% of Passenger numbers, like if you have 12 people then luggage should be 6-7.
- Any Kind of Pets are not allowed/Permitted in the vehicle.
